Shipping policy

Last updated: October 26, 2026

Thank you for shopping with LITTLE CARDIGAN. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping costs are calculated at checkout based on the total package weight and delivery destination.

Please double-check your shipping address before completing your order. Once your order has been dispatched, we’re unable to change the address. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees will apply for resending it.

 

International Shipping Note:
Orders shipped outside of Australia (including the UK, EU countries, and parts of Asia-Pacific) may be subject to local import taxes (VAT, GST, or sales tax) and customs clearance/handling fees upon arrival in the destination country.
These charges are determined by your local government and postal service, and are the sole responsibility of the recipient. They are not included in the checkout total.

 

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Belgium, China, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.

International orders may be subject to customs duties, import taxes, fees, and customs delays. 

If you’d like to arrange international shipping to a destination that isn’t currently listed at checkout, please contact us at shokupan@littlecardigan.com and we’ll be happy to assist.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

We are not responsible for lost, delayed, or damaged parcels handled by Australia Post, or other couriers. Once shipped, all items become the buyer’s responsibility. If your order is misplaced or damaged during transit, please contact the courier directly to resolve the issue. While we do not offer refunds or replacements for items damaged or lost in transit, we will provide any details required for your claim. Please notify us immediately of any damage, including clear photos of the outer box, inner packaging, shipping label, and the damaged item.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at shokupan@littlecardigan.com or use the contact details in our contact information policy.